Welcome to Zhengyue (Hk) Co., Limited, your trusted online destination for stylish and high-quality handbags. By accessing or purchasing from this website, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully before using the services provided by Zhengyue (Hk) Co., Limited. If you do not agree with any part of these terms, please discontinue use of this website and related services.

1. 14-Day No-Reason Return Policy

At Zhengyue (Hk) Co., Limited, customer satisfaction is always a priority. A 14-day return policy is provided for all unused and undamaged handbags.

Eligibility Conditions

• Items must be returned within 14 days of receiving the order.
• Handbags must be unused, in original condition, and include all original accessories such as dust bags, tags, straps, and packaging.
• Final sale or clearance items marked as non-returnable are not eligible for return.

How to Start a Return

To initiate a return request, please contact customer support:

• Email: help@handbagcyte.com
• Tel:+ +852 4423 0924

A Return Authorization Number (RAN) and return instructions will be provided after the request is approved.

2. Refund Processing Time

Refunds are processed as quickly as possible once returned items are received and inspected.

Standard Refunds (Non-PayPal Payments)

Refunds are generally processed within 14 business days after the returned item has been received and approved.

PayPal Refunds

Refund processing for PayPal transactions may require at least 14 days and, in certain regions, up to 30 days depending on local legal requirements.

For additional information, please refer to PayPal’s official policy:

https://www.paypal.com/privacy

Please note that additional processing time may be required by banks or credit card issuers before funds appear in the account.

3. Return Shipping Costs

Buyer Responsibility

Return shipping costs are the responsibility of the customer unless the return is caused by a product defect or shipping error.

Shipping Method

Customers may choose any preferred shipping carrier. A trackable shipping service is strongly recommended for security purposes.

Return Labels

Prepaid return labels are not provided. However, assistance with return shipping instructions is available upon request.

Non-Refundable Fees

Original shipping charges and return shipping fees are non-refundable unless otherwise required by law.

4. PayPal Refund Policy – Special Cases

For orders completed using PayPal, the following additional conditions apply:

Standard PayPal Refunds

Refunds are usually processed within 14 business days after the returned handbag is received and inspected.

Regional Legal Requirements

Certain jurisdictions may require refunds to be completed within 30 days in compliance with local regulations.

PayPal Dispute Resolution

If any issue occurs during the refund process, customers may open a dispute through their PayPal account. Full cooperation will be provided to ensure prompt resolution.

More information regarding PayPal policies can be found at:

https://www.paypal.com/privacy

5. Refund Process – Step by Step

To ensure a smooth and efficient return experience, please follow the steps below:

Step 1: Contact Customer Support

Please contact customer service within 14 days of receiving the order.

• Email: help@handbagcyte.com
• Tel:+ +852 4423 0924

Include the order number and the reason for the return request.

Step 2: Obtain Return Authorization (RAN)

A Return Authorization Number (RAN) and detailed return instructions will be issued after approval.

Step 3: Return the Item

Please securely pack the handbag in the original packaging or equivalent protective packaging.

Include:

• Original tags
• Dust bags
• Straps and accessories
• Original packaging materials

Ship the package using a preferred carrier.

Step 4: Inspection and Refund Approval

Once the returned item is received, it will be inspected to confirm compliance with the return conditions.

If approved, the refund will be processed:

• Within 14 business days for standard payments
• Up to 30 days for PayPal transactions where required by law

Step 5: Refund Confirmation

A confirmation email will be sent once the refund has been successfully processed.

Depending on the payment provider, additional time may be needed for the funds to appear in the customer account.

6. Governing Law and Dispute Resolution

These Terms of Service and Refund Policy are governed by the laws of the Hong Kong Special Administrative Region (SAR). Any disputes arising from or relating to purchases made through this website shall be subject to the exclusive jurisdiction of the courts located in Hong Kong.

7. Return Address & Contact Information

For questions regarding returns, refunds, exchanges, or any other purchase-related concerns, please contact:

Email: help@handbagcyte.com
Tel:+ +852 4423 0924
Address: FLAT 1105,BLOCK A,11/F., KWAI SHING IND. BLDG., PHASE 1,36-40 TAI LIN PAI ROAD, KWAI CHUNG, HONG KONG