Welcome to Zhengyue (Hk) Co., Limited, an online store specializing in fashionable and high-quality handbags. By accessing, browsing, or purchasing from this website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using the services provided by Zhengyue (Hk) Co., Limited. If you do not agree with any part of these terms, please discontinue use of this website and related services.

1. Refund Policy

At Zhengyue (Hk) Co., Limited, customer satisfaction is a top priority. Customers who are not fully satisfied with a purchase may request a return or refund under the following conditions:

14-Day Return Policy

Customers may request a return within 14 days of receiving the order. Requests submitted after this period may not be accepted.

Item Condition Requirements

Returned handbags must be unused, undamaged, and in their original condition. All original packaging, tags, dust bags, straps, and accessories must be included with the return. Products that fail to meet these conditions may not qualify for a refund.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrectly shipped by Zhengyue (Hk) Co., Limited.

Refund Processing Time

Refunds will be processed after returned items have been received and inspected. Standard refund processing takes approximately 14 business days. Payments made through PayPal may require additional processing time and can take up to 30 days depending on regional policies and payment processing procedures.

Non-Refundable Items

The following products are not eligible for return or refund:

• Final sale products

• Promotional or discounted handbags

• Customized or personalized items

• Products showing signs of wear, damage, or misuse

To request a return or refund, please contact:

Email: help@handbagcyte.com
Phone: +852 4423 0924

2. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes, claims, or legal matters arising from the use of this website or the purchase of products from Zhengyue (Hk) Co., Limited shall be subject to the exclusive jurisdiction of the courts located in Hong Kong.

By using this website, all users agree to submit to the jurisdiction of Hong Kong courts for dispute resolution.

3. Orders and Fulfillment

All orders placed through Zhengyue (Hk) Co., Limited are subject to acceptance and product availability. Zhengyue (Hk) Co., Limited reserves the right to refuse or cancel any order at its sole discretion.

Possible reasons for cancellation may include:

• Pricing inaccuracies

• Product inventory limitations

• Payment verification issues

• Suspected fraudulent activity

Orders are generally processed within a reasonable number of business days. Customers will receive confirmation once the order has been successfully processed and shipped.

4. Pricing and Payment

All prices displayed on the website of Zhengyue (Hk) Co., Limited are listed in the selected currency and include applicable taxes unless otherwise specified. Prices and promotions may change without prior notice.

Zhengyue (Hk) Co., Limited accepts secure payment methods including:

• PayPal

• Credit cards

• Debit cards

Full payment must be completed before order processing and shipment.

5. Shipping and Delivery

Shipping costs and estimated delivery times vary depending on the destination and selected shipping method. Detailed shipping information is available in the Shipping Policy provided by Zhengyue (Hk) Co., Limited.

Zhengyue (Hk) Co., Limited is not responsible for delays caused by:

• Shipping carriers

• Customs inspections

• Weather conditions

• Other external circumstances beyond operational control

Customers are responsible for providing accurate shipping details. Incorrect or incomplete shipping information may result in delayed or failed delivery.

6. Product Information and Availability

Zhengyue (Hk) Co., Limited strives to ensure that all handbag descriptions, images, colors, and specifications are accurate and up to date. However, slight differences in color, texture, hardware, or material may occur due to monitor settings, lighting conditions, or manufacturing variations.

Product availability may change without prior notice. If a product becomes unavailable after an order has been placed, Zhengyue (Hk) Co., Limited reserves the right to cancel the order and provide a full refund.

7. Limitation of Liability

Zhengyue (Hk) Co., Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of products or services purchased through this website.

The maximum liability of Zhengyue (Hk) Co., Limited shall not exceed the amount paid by the customer for the purchased product.

8. Changes to Terms

Zhengyue (Hk) Co., Limited reserves the right to revise, update, or modify these Terms of Service at any time without prior notice.

Updated versions will be published on the website with a revised effective date. Continued use of the website following any updates constitutes acceptance of the revised terms.

9. Contact Information

For any questions, concerns, or inquiries regarding these Terms of Service, please contact:

Email: help@handbagcyte.com
Phone: +852 4423 0924
Address: FLAT 1105,BLOCK A,11/F., KWAI SHING IND. BLDG., PHASE 1,36-40 TAI LIN PAI ROAD, KWAI CHUNG, HONG KONG